# Handling a candidate’s request for their data

> How a candidate asks OpenATS for their data, what’s prepared automatically, and how an admin reviews and releases the response.

A candidate asks for their data with **Request my data** on their status page. OpenATS emails your admins and drafts the response from your privacy notice and their records. An admin always reviews it, then releases it to the candidate’s status page. Nothing reaches the candidate until someone has.

*Privacy & data · Last updated 2026-11-11*

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## What’s automatic

- The candidate chooses **Request my data** on their status page. The secure link they followed counts as verifying who they are, and asking again joins the request that’s open.
- Your admins are emailed.
- OpenATS drafts the response: an explanation of how their data is used, written from your workspace’s privacy notice, and everything you hold about them.

## What an admin does

1. Open **Settings → Data & privacy → Candidate access requests → Open access request queue**.
   Or, from the candidate, **More application actions → Manage candidate access requests**.
2. Fill in your privacy notice the first time.
   Who the controller is, why you process data, who receives it, how long you keep it, transfers, and the candidate’s rights. It’s reused for every request.
3. Read the draft.
   It can’t be marked reviewed while it still has a **[Reviewer: …]** note in it. Confirm their identity and the review.
4. Choose **Mark response reviewed**, then **Release to candidate portal**.
   Or download it, send it another way, and choose **Record completed delivery**.

The candidate then downloads an explanation of how their data is used (a text file), everything you hold about them (JSON), and their files.

> **Note:** The usual target is one calendar month. While a request is open, OpenATS’s retention policy leaves the candidate alone.

## Questions about handling a candidate’s request for their data

### Can I export one candidate’s data myself?

Admins can, from the access request: **Download staff draft (JSON)**.

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Still need help? Write to the OpenATS team at https://openats.ai/support (or support@b150.ai). We reply by email.

Source: https://openats.ai/docs/privacy-and-data/candidate-access-requests
OpenATS help center: https://openats.ai/docs