# Email templates and merge tokens

> Write reusable OpenATS email templates with merge tokens for a candidate’s name, the role and more.

Admins write templates in **Settings → Email → Email templates** with **New template**: a name, a subject and a body. Merge tokens like `{{first_name}}` and `{{role_title}}` are replaced for each candidate. Templates are used when you compose an email and by automatic emails.

*Email & sequences · Last updated 2026-11-11*

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## Create a template

1. Open **Settings → Email**.
2. Under **Email templates**, choose **New template**.
3. Give it a **Name**, a **Subject** and a **Body**, using merge tokens where you like, and save.

New workspaces start with three: **Application received**, **Rejection** and **Interview scheduled**.

## Merge tokens

| Token | Becomes |
| --- | --- |
| `{{first_name}}` | The candidate’s first name |
| `{{candidate_name}}` | Their full name |
| `{{role_title}}` or `{{job_title}}` | The role’s title |
| `{{client_name}}` or `{{company_name}}` | The client (at an agency) or your company |
| `{{sender_name}}` | Who it’s from (in sequences) |
| `{{interview_title}}`, `{{interview_time}}` | The interview’s title and time (in interview emails) |

A token OpenATS doesn’t recognise is left out of the email, so check spelling before you save.

> **Note:** Deleting a template also takes it off any automatic email that used it.

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Still need help? Write to the OpenATS team at https://openats.ai/support (or support@b150.ai). We reply by email.

Source: https://openats.ai/docs/email-and-sequences/templates-and-merge-tokens
OpenATS help center: https://openats.ai/docs