# Automatic emails and approvals

> Set up OpenATS’s automatic application, interview and rejection emails, and approve them before they send.

In **Settings → Email → Email automation**, pick a template for when an application arrives, when an interview is scheduled, and when a candidate is archived as a rejection. Application confirmations and rejections wait on the **Automated emails** page for someone to approve them, unless an admin turns on **Send without approval**.

*Email & sequences · Last updated 2026-11-11*

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## Choose what’s sent

| Setting | What it does |
| --- | --- |
| **When an application arrives** | Sends the template you pick to everyone who applies. A role can choose its own, or none, on its page. |
| **When an interview is scheduled** | Sends the template with the interview’s calendar file attached. |
| **When a candidate is archived as a rejection** | Sends the template after the **Rejection delay (hours)**, 48 to begin with. |

Set each to **Off** or a template, and choose **Save automation**. New workspaces start with application and interview emails on, and rejections off.

## Approving before they go

Application confirmations, rejections and sequence emails wait on the **Automated emails** page (linked from **Settings → Email** and **Sequences**). Choose **Approve** or **Don’t send** on each, or **Approve all**. In OpenATS Cloud, Scout brings them to you too, in its panel and in Slack.

Admins can turn on **Send without approval** for each kind. It’s off to begin with.

- A rejection never goes before its delay, and unarchiving the candidate drops it.
- Someone who applies again doesn’t get a second confirmation.
- Once approved, an email goes from the approver’s own Gmail if it’s connected with sending on; otherwise from OpenATS in your workspace’s name (from your own domain, if you’ve set one up), with replies going to that person.

> **Note:** Interview confirmations don’t wait for approval: they go as soon as the interview is booked.

## Reminders to your team

Each interviewer who hasn’t left a scorecard gets one reminder, about 20 hours after the interview’s start time, once it’s marked completed. These are always on.

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Still need help? Write to the OpenATS team at https://openats.ai/support (or support@b150.ai). We reply by email.

Source: https://openats.ai/docs/email-and-sequences/automatic-emails
OpenATS help center: https://openats.ai/docs